"On behalf of our company, we want to thank you for the outstanding service that you provided us since November, 1999. In our business, we have to have service vendors that understand our quality requirements and you not only understand but exceed all the expectations. We rarely have issues, but when we do, we appreciate your responsiveness in addressing any issues that come up. You and your company have always put service first and allowed us to concentrate on making quality items. We are extremely pleased with the quality of your product and timeliness of the delivery of your product. We also appreciate the training of our personnel on your equipment and the time that you spent with us to assure us that we had a complete understanding of the application o f the product. We also appreciate the fact that you have always given us very competitive pricing since we have started. We believe that you offer the best product and service at the best price in the industry. In closing, we look forward to a long term relationship with you and Creaset in the future years."
" I wanted to take a moment and give you an update on our "Traveler Crease" business (utilizing your Creaset technology). This has been a success from the start. The implementation and subsequent support has been without incident and has kept pace with our expanding sales. Although we had received feedback from the market that there were differences in various offerings, we have found your product and equipment to exceed both our, and our customer's, expectations. We pride ourselves in offering quality product and service, and would never expose our customers to any product that did not continually exceed our standards and their expectations. In the over two years we have had your technology, the number of applied "creases" have grown and exceeded our projections. Thank you for your partnership and assistance with this highly successful offering."